6310i.co.uk

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Genuine Nokia 6310i Silver Fascia

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Terms & Conditions

General

The following are the terms and conditions (called "these Terms") for the supply of goods and services by us. We may change these Terms from time to time without notice to you. However, any changes will only apply to any orders received after the change.

We intend to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing before you place your order. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Care Department before ordering from us.

Our offers will have specific terms which are applicable to them and these will be explained to you by phone or on our website at the relevant page.

You must be over 18 to order any products from us. We only accept orders from you if you are resident in the United Kingdom. By ordering from us you confirm that you are over 18 and in the United Kingdom. Delivery can only be made to the card holders billing address in the United Kingdom.

The benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms.

Supply of Phones

PLEASE NOTE THAT IN ORDER TO USE A HANDSET ONLY PHONE YOU WILL NEED TO HAVE YOUR OWN SIM CARD AND MAKE SEPARATE ARRANGEMENTS FOR AIRTIME.

The phone and any other goods we deliver to you become your responsibility once they are delivered to you.

All items on the website are in stock and are available for dispatch the website is set up with stock levels and it is impossible to buy something not in stock.

DELIVERY

We are a business that works Monday - Friday 9-5.30pm any orders received in this time are posted same day / next day. It is then up to Royal mail to get them to you!

Delivery times

1^st Class Royal mail quote 1-2 WORKING days - In reality this is quite often a few days longer

1^st Class Recorded delivery 1-2 WORKING days - In reality this is quite often a few days longer

Royal Mail Special Delivery. This is a next WORKING day service from day of dispatch. If you order on a Friday the guaranteed delivery day is Monday by 1pm.

ROYAL MAIL QUOTE THAT ITEMS ARE NOT CONSIDERED LOST UNTIL 15 WORKING DAYS AFTER POSTING, SO WE CANNOT REPLACE ANY ITEMS UNTIL AFTER THIS TIME.

If we are out of stock of an item we will let you know and give you a dispatch date, the maximum that this would ever get to is 30 days which under law is the longest between payment and supply of goods.

Ordering from us

The details on our websites or in our advertisements or contained in our marketing materials and activities are not offers that you can accept. Where you are paying any money for the goods, all orders are subject to obtaining payment authorisation from your credit or debit card provider. We will let you know if you do not pass these checks or if we do not obtain such authorisations.

Please note that any automated reply or acknowledgement of your order that you may receive from us by email is not an acceptance of your order. The contract between us is made when we despatch the goods to you. If you have ordered through our website, we will send you an email confirming this. Only the goods stated on that email will be included in the contract.

Prior to entering the contract, we will be under no obligation to supply you with the mobile phone or other goods or services you have ordered.

We reserve the right to refuse or reject any order to obtain any goods or services at any time.

To purchase from us, you will need to use a credit, debit or charge card. If you order by our website, you will also need an e-mail address as we will use this to contact you. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

Price

Occasionally we may make a mistake in the price quoted on our website or in an advertisement and if we have made such an error, then we will inform you of this as soon as we become aware of it and will tell you the correct price and ask you if you still wish to place a new order with us. If we have not heard back from you within 10 days, then we will assume that you did not want to place a new order and we will give you a full refund if you have already paid.

We reserve the right to cancel the contract between us if one or more of the goods you ordered were listed at an incorrect price due to a typographical error or because of an error in our website. If we do cancel your contract in such circumstances, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Returns Policy

RETURNS

You have the right under the distance selling regulations to return any unwanted product with 7 days of receipt providing it is complete and in the same condition we sent it to you in. We extend this to 14 days from receipt. If you wish to return something please let us know by e-mail and we will e-mail you the returns process and RA (returns authorisation) this will speed up your refund (always done within 7 days of receipt back with us) Return postage is paid for by the purchaser, it is also your responsibility to ensure that it is returned to us. Items lost in the post are not our responsibility and we will not refund items that are not returned to us.

FAULTY RETURNS

If you receive an item that is faulty, please contact us by e-mail describing the fault and supplying your details. If an item develops a fault within 30 days of receipt you have the right to either an exchange or a full refund as long as the fault is a manufacturers one and not from physical or water damage.

We have a freepost returns address for faulty items, it however is not secure so we recommend that you use a proof of posting / recorded delivery / special delivery so if the item does not arrive you can claim from Royal mail for the loss. Items are 30 days will be exchanged / fixed as long as the fault is a manufacturers one and not from physical or water damage items returned as faulty that are not manufacturers fault will be returned to you.

Liability

Nothing in these Terms limits our liability to you in the event of death or personal injury from our negligence.

We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach at the time we enter into our contract with you; iii) any increase in loss or damage results from breach by you of any of these Terms.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time we enter into our contract with you (such as loss of profits or loss of opportunity).

As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These Terms do not affect those rights.

You should be aware that because your phone works like a radio, the signal may vary from time to time, for example, if you go through a tunnel.

We will not be liable in any way for technical or other problems that you may experience when using our website and we are not responsible for any loss or damage of any kind caused to your computer equipment from using our website.

GRADINGS

All items are NEW and have a 12 month warranty unless specified in the item description.

i.e Phone is refurbished with new fascias or Battery is a Grade A tested battery

New = New

Grade A= Shows VERY minor signs of use and is in perfect working order.